Performax® 1/2 HP Chain Drive
AC Strong Chain Drive Opener

Menards ® SKU: 425-1666

Opener Not Working? Try one of these solutions first!

Is the Performax™ Garage wall button illuminated (Wall button must be Performax™ Garage Brand). Wall button must be illuminated for opener to work properly. Check for proper installation of Performax™ Garage wiring and the connection to the back of the Peformax Opener®. Refer to Page 12-14.
2. Is the Performax™ Garage brand wall button installed using Performax brand wiring? Refer to Page 14. (All other brands of wall buttons are not compatible with Performax™ Garage products. Only the Performax™ Garage wall button and wiring will work with the Performax opener)

1. Is the trolley assembled correctly, arrow on trolley must face towards the door, page 5.
2. Is the chain red mark initially set at 9 to 12 pm when the door is in the closed position, page 6.
3. Is the trolley a minimum of 8 inches from the pulley, page 10.
3. Opener may be out of adjustment start by referring to page 16 of the owners manual.
4. Openers travel limit assembly may be out of adjustment, click here for travel limit reset instructions.
5. Contact customer support.

1. Are the photo eyes installed? The photo eyes must be installed for the Performax™ Garage Opener to work properly. Without the Performax™ Garage photo eyes installed the opener WILL NOT WORK. Take special care to install photo eyes using Performax™ Garage brand wiring.
2. Are the photo eyes properly aligned and connected using Performax brand wiring? Refer to Page 12 and 13. (Only Performax™ Garage brand photo eyes and Performax™ Garage brand wiring will work with the Performax opener, using all other brands of photo eyes and wiring will cause your opener to work incorrectly)

Garage Door Opener Troubleshooting

Use the sections below to diagnose and resolve common garage door opener issues. Reference page numbers correspond to the owner’s manual.

Owners Manual 425-1665

Where can I get an additional wireless remote or wireless keypad?

Answer All Menards® stores currently stock a wide variety of Performax™ Garage Door accessories.

Installing a Performax™ Garage Door Opener on an 8 ft Door

Possible Solution An 8 ft extension kit is available at your local Menards® store.

Trouble Programming the Performax™ Wireless Remote

Possible Causes & Solutions • Confirm you are using a Performax™ brand wireless remote. Only Performax™ accessories are compatible with Performax™ openers. • Verify batteries are installed and functional. • Refer to page 19 of the instruction manual.

Opener Does Not Close and Courtesy Light Flashes

Possible Causes & Solutions The Photo Eye Safety System may not be properly installed or aligned. Check wiring and alignment (pages 12–13 of the owner’s manual).

Door Reverses Unintentionally

Possible Causes & Solutions • Ensure the Photo Eye Safety System is aligned and free of obstructions. • Check door balance. • Check and readjust force settings.

Door Reverses Upon Touching the Floor and Courtesy Light Flashes

Possible Causes & Solutions • Adjust the close travel limit. • Decrease the close limit in 1/4-turn increments until the door stops correctly at full close. • Conduct a safety reverse test after ANY adjustment.

Courtesy Light Flashes 5 Times and Opener Does Not Start

Possible Causes & Solutions • The opener motor has overheated. Wait 15–30 minutes and retry. • If the opener still does not respond, contact customer service.

Opener Will Not Close and Courtesy Light Flashes

Possible Causes & Solutions The Photo Eye Safety System is misaligned or obstructed. Check and correct alignment.

Opener Works but Courtesy Light Does Not Turn On

Possible Causes & Solutions Replace the light bulb (A19 incandescent, maximum 100W).

Courtesy Light Will Not Turn Off

Possible Causes & Solutions • Unplug the garage door opener. • Wait 5 minutes. • Plug the opener back in and test operation. • If the issue persists, contact customer service.

Opener Hums and Trolley Hits Stop Bolt During Open Travel

Possible Causes & Solutions • Ensure the trolley is positioned toward the trolley stop bolt. • Disconnect the trolley using the emergency release. • Close the door manually. • Relieve chain tension by loosening both the nut and the chain-to-cable connection (page 6). • Operate the opener so the trolley shaft moves toward the door (keep trolley disconnected). • Decrease the open travel limit by two full turns (page 16). • Retighten the chain until it is 1/4" (6 mm) above the base of the rail (page 6).

Opener Opens Once After Installation, Then Stops and Lights Flash

Possible Causes & Solutions Photo eyes are not connected or are misaligned. Refer to pages 13 and 15 of the owner’s manual.

Accessory issues? Try these Garage Door Opener Troubleshooting Solutions!

Remote or Wireless Keypad Will Not Program

Possible Causes & Solutions •Replace batteries (page 21) •Learn button held too long or programming exceeded 30 seconds

Accessory Compatibility

Important Notice •Performax™ Garage Door Openers are not compatible with universal remotes or keypads •Only Performax™ brand accessories are supported

Wall Button Does Not Operate Door

Possible Causes & Solutions •Confirm Performax™ wall button and wiring are used (page 19) •Check wiring connections at opener •Contact customer service if issue persists

Performax® 1/2 HP Chain Drive AC Strong Chain Drive Opener