425-1666 Help and Support
Placeholder image

1. Is the Performax™ Garage wall button illuminated (Wall button must be Performax™ Garage Brand). Wall button must be illuminated for opener to work properly. Check for proper installation of Performax™ Garage wiring and the connection to the back of the Peformax Opener®. Refer to Page 12-14.
2. Is the Performax™ Garage brand wall button installed using Performax brand wiring? Refer to Page 14. (All other brands of wall buttons are not compatible with Performax™ Garage products. Only the Performax™ Garage wall button and wiring will work with the Performax opener)

1. Are the photo eyes installed? The photo eyes must be installed for the Performax™ Garage Opener to work properly. Without the Performax™ Garage photo eyes installed the opener WILL NOT WORK. Take special care to install photo eyes using Performax™ Garage brand wiring.
2. Are the photo eyes properly aligned and connected using Performax brand wiring? Refer to Page 12 and 13. (Only Performax™ Garage brand photo eyes and Performax™ Garage brand wiring will work with the Performax opener, using all other brands of photo eyes and wiring will cause your opener to work incorrectly)

1. Is the trolley assembled correctly, arrow on trolley must face towards the door, page 5.
2. Is the chain red mark initially set at 9 to 12 pm when the door is in the closed position, page 6.
3. Is the trolley a minimum of 8 inches from the pulley, page 10.
3. Opener may be out of adjustment start by referring to page 16 of the owners manual.
4. Openers travel limit assembly may be out of adjustment, click here for travel limit reset instructions.
5. Contact customer support.

For a list of courtesy light and buzzer response click here.

Is the Performax™ Garage Opener installed on a 7ft garage door or smaller? Standard Performax™ Garage door openers work with up to 7ft tall garage doors. An 8ft extension kit is currently available at your local Menards® store.

1. All Menards® stores currently stock a wide variety of Performax™ Garage door accessories.
  1. Are you using a Performax™ Garage door brand wireless remote. Only Performax™ Garage brand accessories will work with Performax™ Garage brand openers.
  2. Check to make sure there are batteries in your remote.
  3. Refer to Page 19 of the instructions.
The Photo Eye Safety System may not be properly installed and aligned, check connection and alignment referring to P.12 and P.13 of the owners manual.
Either the Travel Limit or Force is not properly adjusted, to check adjustment P.16 through P.17. Conduct safety reverse test after ANY adjustment.
  1. Make sure Photo Eye Safety System is aligned and clear of obstruction.
  2. Click here to check door balance.
  3. Click here to check and readjust the force.
Opener motor has overheated, please wait 15 to 30 minutes and retry. If opener still doesn't respond please contact customer service.
Replace light bulb (A19 incandescent Max. 100W)
Unplug garage door opener, wait for 5 minutes, plug garage opener back in. Check to see if garage door operates properly. If this does not fix the problem please contact customer service.
  1. Make sure trolley is towards the trolley stop bolt.
  2. Disconnect trolley using Emergency Release.
  3. Close the door manually.
  4. Relieve chain tension by loosening both the nut and the Chain-to-cable connection P.6
  5. Operate the opener so the trolley shaft travels towards the door. (trolley should be kept disconnected)
  6. Refer to P.16 to decrease open travel limit by 2 full turns.
  7. Refer to P.6 to re-tightens the chain until it is 1/4" (6mm) above the base of rail (reference to the actual size figure shown)
Photo eyes need to be hooked up or are out of alignment. Refer to page 13 and page 15 of the owners manual.
  1. Check the batteries in the device. Refer to page 19 of the manual.
  2. Holding the learn button in too long or taking more than 30 seconds to complete the programming cycle.
Due to Performax™ Garage Door Products use of advanced technology current universal remotes and keyless entries are NOT COMPATIBLE. Performax™ Garage Door Openers will only work with Performax™ Garage Door Opener brand accessories.
  1. Make sure the Performax™ Garage button is installed using Performax™ Garage Wiring. Refer to page 14 in the manual.
  2. Check connection on back of the opener.
  3. Contact customer service.
Copyright © 2021 Performax. All Rights Reserved.*
*Performax is a registered trademark of Menard Inc. This website is administered by a 3rd party vendor.  Menard Inc. is not responsible for any of the content of this website.